Lost and found in Hotel Indigo

Have you left your mobile phone charger in the room, clothes in the closet or your glasses in the restaurant during your stay at Hotel Indigo? At BelongBack we help you locate your belongings, process the claim and manage their possible recovery or shipping once your stay is over.

When leaving a hotel in a hurry, especially if you have a flight, train or transfer, it is quite common to leave personal items in the room or common areas. Although many hotels collect the found items and refer them to the corresponding department, recovering them is not always easy if only general contact channels are used.

Our service is oriented to identify the most appropriate point of contact within the hotel, file the claim with the relevant information and carry out tracking to increase the chances of recovering the object.

Time works against you in a hotel as busy as Hotel Indigo

When a room is prepared for the arrival of a new guest, forgotten objects can be quickly removed and passed into internal custody.

Therefore, if the incident is not reported as soon as possible, it may be more difficult to locate the item, especially when dealing with small objects or when the hotel has a high guest turnover.

Acting within the first few hours or days helps the claim to arrive with more options for success to the corresponding team, especially if the room number and check-in and check-out dates are available.

What guest objects we frequently recover in Hotel Indigo

The most common oversights during a hotel stay usually occur when packing in a hurry or when leaving belongings in different spaces of the accommodation. Among the most frequent objects are:

• chargers and adapters plugged in next to the bed
• tablets, laptops or e-books
• clothes forgotten in closets or drawers
• toiletry bags, perfumes and toiletries in the bathroom
• jewelry, watches and small personal items
• documentation kept in the safe
• toys and children's objects
• purchases, souvenirs or bags forgotten when leaving

Frequent areas of oversight within the perimeter of Hotel Indigo

Although many losses occur in the room, it is also common to forget belongings in other areas of the hotel. Therefore, it is advisable to mentally review the entire tour taken during the stay.

We help direct the claim when the object may have been lost in:

• the room (safe, closet, bathroom or next to the bed)
• the reception or lobby area
• the luggage room or storage
• restaurants, cafes or breakfast areas
• pool, terrace or rest areas
• spa, gym or other hotel facilities
• common rooms or waiting spaces

Useful information about the accommodation chain: Hotel Indigo

If your stay at Hotel Indigo has ended and you have missed something upon arriving home, it is important to have some basic information ready to start the claim.

The most useful thing is usually to have the full name of the reservation, the entry and exit dates and, if you remember, the exact room number. It also helps to provide a detailed description of the object and, if possible, a photograph.

We close the gap between the counter and you after leaving Hotel Indigo

In many cases, the guest is clear about where they left the object, but it is not always easy to obtain a useful response or clear monitoring through the general channels of the hotel.

At BelongBack we analyze the case, organize the claim and carry out monitoring to try to make the management reach the appropriate point and can be reviewed with more agility.

Our goal is to help you recover the forgotten object in Hotel Indigo without having to rely solely on generic emails or unclear answers.

F.A.Q. Guests and forgotten items at the Hotel Indigo