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Where we work
Where we can help you
We operate in major transportation hubs, tourism sectors, and public spaces, where losing personal items is most common. Each environment has its own procedures, responsible parties, and management methods. Our team understands how each one works and takes care of locating the appropriate department to expedite the search and recovery of your lost items.
Airports
Did you lose your item in the terminal, at the baggage carousels, or during security checks? We handle claims with airport lost and found offices and airport services to increase the chances of recovery.
Airlines
Did you forget your tablet on the plane seat or a bag in the overhead compartment? We handle claims directly with airlines and handling companies to locate and recover your belongings left aboard.
Trains and stations
If you have forgotten a suitcase, a backpack, documentation, mobile phone, or another item on a train or at a station, we assist you in processing the search with the railway company and the corresponding lost and found services. We manage cases related to high speed, long distance, medium distance, and commuter trains.
Buses and bus stations
Items left behind on urban, intercity, or long-distance buses can end up in depots, internal offices, or customer service points. We are responsible for identifying the responsible operator and carrying out the necessary procedures to locate your belonging.
Cities, taxis, and public spaces
We manage the search for lost items on public roads, in taxis, shops, shopping centers, tourist areas, and other public spaces by contacting the responsible services and organizations such as city councils or police stations.
Rental cars
If you have left glasses, keys, documentation, chargers, clothes, or a mobile phone in a rental car, we can contact the office, the logistics base, or the corresponding company to initiate the location of the item and organize its recovery.
Cruises and port terminals
Belongings forgotten in cabins, common areas, or boarding terminals usually require coordination with shipping companies, port staff, and external services. We coordinate the claim and follow-up to facilitate the recovery of the lost item.
Museums, stadiums, and event venues
We also handle cases of items lost during concerts, matches, fairs, conferences, cultural visits, and large events. We locate the appropriate claiming channel and track it to increase the chances of success.
Hotels and resorts
Many items left in hotels are found by cleaning or reception staff, but they are not always kept for long. We act swiftly to contact the establishment, check if the item has been found, and coordinate its recovery or shipment.
Tourist apartments
When an item is left in a tourist apartment or vacation home, it is important to act quickly. We contact hosts, managers, or agencies to confirm the location of the article and help organize pickup or shipping.