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Where we work
Where we can help you
We operate in major transportation hubs, tourism sectors, and public spaces, where losing personal items is most common. Each environment has its own procedures, responsible parties, and management methods. Our team understands how each one works and takes care of locating the appropriate department to expedite the search and recovery of your lost items.
Airports
Did you lose your item in the terminal, at the baggage carousels or during security checks? We file reports with airport lost-and-found offices and airport service providers to improve the chances of recovery.
Airlines
Did you leave your tablet on an aircraft seat or a bag in the overhead compartment? We file reports directly with airlines and ground-handling companies to locate and recover belongings left on board.
Trains and stations
If you have forgotten a suitcase, a backpack, documentation, mobile phone, or another item on a train or at a station, we assist you in processing the search with the railway company and the corresponding lost and found services. We manage cases related to high speed, long distance, medium distance, and commuter trains.
Buses and bus stations
Items left behind on urban, intercity, or long-distance buses can end up in depots, internal offices, or customer service points. We are responsible for identifying the responsible operator and carrying out the necessary procedures to locate your belonging.
Cities, taxis, and public spaces
We manage the search for lost items on public roads, in taxis, shops, shopping centers, tourist areas, and other public spaces by contacting the responsible services and organizations such as city councils or police stations.
Rental cars
If you have left glasses, keys, documentation, chargers, clothes, or a mobile phone in a rental car, we can contact the office, the logistics base, or the corresponding company to initiate the location of the item and organize its recovery.
Cruises and port terminals
Belongings left in cabins, common areas or embarkation terminals often require contact with cruise lines, port staff and external service providers. We submit the report and follow up to help recover the lost item.
Events
We also handle items lost at concerts, matches, fairs, conferences, cultural attractions and large events. We identify the correct reporting channel and follow up to improve the chances of success.
Museums
Have you lost something in a museum? Find it in our directory and we will help you process the recovery of your item.
Hotels and resorts
Many items left in hotels are found by cleaning or reception staff, but they are not always kept for long. We act swiftly to contact the establishment, check if the item has been found, and coordinate its recovery or shipment.
Tourist apartments
When an item is left in a tourist apartment or vacation home, it is important to act quickly. We contact hosts, managers, or agencies to confirm the location of the article and help organize pickup or shipping.