How our service works

We specialise in locating, managing claims for and recovering items lost at airports, stations, on trains, planes and buses, in hotels, cities and other means of transport. Our service is designed to help you recover your belongings quickly, safely and effectively, with personalised assistance during the contracted period.

1

Opening your case

Our online form collects the information needed to begin the search: the date of the incident, flight number, hotel, train or location, a detailed description of the item and any supporting evidence. The more information you provide, the better the chances of locating it.

  • Incident details
  • Photo upload
  • Authorization to act on your behalf
2

Investigation and claim handling

Our team reviews each case individually and identifies the department responsible for the lost item, whether that is an airport lost property office, airline, rail operator, hotel, station or another organization. We then submit the claim through the correct procedure to avoid unnecessary delays.

If the item was lost abroad, we also assign a multilingual specialist to overcome language barriers and communicate effectively with the responsible organization.

3

Case tracking

Managing a lost property claim can be complicated, particularly when different offices, operators or countries are involved. We therefore actively follow up on the case through mediation, direct contact, database checks and periodic communications with the entities involved during the contracted period.

Our aim is to keep your claim active and maximize the chances of recovering your item.

View a sample tracking dashboard →
4

Locating and recovering your item

If we locate your item, we will let you know immediately. You can then collect it in person or authorize someone else to collect it on your behalf.

In some cases, we may also be able to offer an additional packing and home delivery service. This is not included in the initial fee and availability depends on the country where the item was lost.

Would you like help recovering your lost item?

Start your claim now and let lost property search and recovery specialists handle your case.

Start my claim