For businesses and institutions

Outsource your lost property service

Airports, hotels and operators can free their front-desk teams from time-consuming administrative work while offering customers a streamlined, premium recovery service.

Time saved

Stop spending time on dozens of emails each week about shipping and customs. We take charge of the case and liaise directly with your customer.

A better customer experience

Turn a negative experience (losing something) into a positive outcome through a digital, multilingual and transparent process.

Free for B2B partners

Our B2B integration and portal are completely free for participating businesses. Service fees are paid by the customer who wants to recover the item.

How does it work for your organization?

  • 1

    Add a standardized BelongBack link to your FAQ page or automatic reply emails.

  • 2

    The customer opens a case, BelongBack verifies the details and sends you a standardized, structured request so that you can confirm whether the item is in your possession.

  • 3

    If you confirm that you have the item, we arrange the shipping label, optional packaging and pickup directly from your front desk. No more manual administration or endless emails in multiple languages.

"Since outsourcing our lost-property process to BelongBack, our Guest Experience team has saved 14 hours every week. Zero stress."
— Operations Director, Ibiza Hotel Group

Request B2B access