Privacy Policy - BelongBack

Last updated: March 14, 2026

Data Controller

Data controller: AEROSAFE SL
Trade name: BelongBack
Tax ID: B05417399
Registered address: Calle Preciados, 3, Urbanización Urlisa II, 03599, Altea, Alicante, Spain
Contact email: [email protected]

Purpose of this policy

This Privacy Policy explains how BelongBack processes the personal data of people who visit this website, use our services or communicate with us.

BelongBack provides liaison, case-management and follow-up services intended to locate and, where possible, recover lost property from third parties, including airports, airlines, hotels, transport companies, lost property offices, public authorities and logistics operators in Spain and other countries.

What data we process

Depending on the case, we may process the following categories of data:

a) Identification and contact data

Full name, email address, telephone number, country of residence, preferred language and, where applicable, postal address.

b) Case data

Description of the lost item; the date and place of loss; internal or third-party references; flight, booking, stay or journey information; details of the hotel, airport, airline, station or establishment involved; photographs of the item; correspondence; and any other information needed to handle the case.

c) Proof of identity, ownership or authority

Information or documents needed to show that the claimant owns the item or is authorized to act on the owner's behalf. As a general rule, BelongBack will avoid requesting complete copies of identity documents where a less intrusive alternative is available.

d) Payment and billing data

Data needed to collect service fees, issue invoices, process refunds, handle payment issues and comply with accounting, tax and administrative obligations.

e) Technical and browsing data

IP address, technical identifiers, logs, device and browser data, and information about your use of the website when you access it or interact with our forms, systems or communications.

f) Customer service communications

Inquiries, incident reports, complaints, messages and any documentation you send us while we provide the service or during our business relationship.

Data we do not normally request

BelongBack does not generally request special categories of personal data or data concerning criminal convictions and offenses.

Please do not send data concerning health, biometric data, political opinions, religious or philosophical beliefs, trade union membership, sex life or sexual orientation, or criminal offense data unless it is strictly necessary for the specific case and there is a valid legal basis for processing it.

We do not request a complete copy of an identity card, NIE or passport by default. We may request identification documents only where strictly necessary to establish identity, ownership, authority or legal standing with a third-party custodian, and we will always seek to minimize the data collected.

How we obtain your data

We process data that:

you provide directly when you complete forms, purchase the service or communicate with us;
are generated during the provision of the service;
we receive from third parties involved in the case, such as airports, airlines, hotels, transport companies, lost property offices, logistics operators, payment processors or technology service providers;
are provided by someone acting on behalf of another person, in which case the person providing the data confirms that they have sufficient authority to do so and, where required, have informed the data subject in advance.

Purposes and legal bases for processing

BelongBack processes your data for the following purposes and on the following legal bases:

a) Handle your request, prepare a quote or respond to pre-contract inquiries

Legal basis: taking pre-contractual steps at the data subject's request.

b) Enter into the contract and provide the requested service

Legal basis: performance of a contract.

c) Manage the lost property search and recovery case

This includes reviewing the case, identifying the appropriate channels, contacting third parties, providing the necessary information, following up and informing you of progress or issues.

Legal basis: performance of a contract and, where applicable, taking pre-contractual steps or acting in the client's interest.

d) Manage payments, billing, accounting and regulatory compliance

Legal basis: compliance with legal obligations.

e) Prevent fraud, misuse of the service, identity theft or unfounded claims, and protect the security of the website and our systems

Legal basis: BelongBack's legitimate interest in protecting the security and integrity of the service and defending against misuse.

f) Handle incidents and complaints, and exercise or defend legal rights or claims

Legal basis: compliance with legal obligations and our legitimate interest in establishing, exercising or defending legal claims.

g) Send you marketing communications about similar services of ours where a legal basis exists

Legal basis: legitimate interest, in cases permitted by law, or consent when necessary. You may object at any time.

h) Manage cookies and similar technologies

Legal basis: consent, where required, as described in the Cookie Policy.

Recipients of the data

Your data may be disclosed, to the extent necessary for each purpose, to:

airports, airlines, stations, hotels, car rental companies, lost property offices, public authorities, infrastructure managers, security departments, operators or potential custodians of the item;
courier, transport, logistics, packaging, customs brokerage or insurance providers, where required for the item's collection, shipment or return;
financial institutions, payment processors and accounting, tax or legal advisers;
technology service providers that supply hosting, email, storage, customer support, communications, analytics, security, automation or other tools required to operate the service;
judges, courts, law enforcement bodies, public administrations or other competent authorities where required by law or necessary to protect legitimate rights and interests.

BelongBack does not sell personal data to third parties.

International data transfers

Given the global nature of the service, some processing or communications may involve international data transfers outside the European Economic Area (EEA).

These transfers may occur in two different scenarios:

a) Transfers involving long-term technology providers or partners

If we use providers located outside the EEA or accessed remotely from third countries, the transfer will, where applicable, be based on a European Commission adequacy decision or valid safeguards such as standard contractual clauses or other mechanisms recognized under applicable law, together with any necessary supplementary measures.

b) Transfers required to handle your case at your request

Where providing the service requires us to contact or send data to an entity outside the EEA, such as an airport, airline, hotel, car rental company, lost property office or foreign authority, we may disclose only the data strictly necessary to manage your request, perform our contract with you, take steps in your interest, or establish, exercise or defend legal claims.

In these circumstances, transfers will be limited to data that is adequate, relevant and necessary for the specific case. BelongBack will avoid unnecessary disclosures and apply data-minimization principles.

Some destination countries may not have an adequacy decision from the European Commission or offer an equivalent level of protection to that of the EEA. In such cases, BelongBack will act proportionately and limit the transfer to what is strictly necessary for the intended purpose.

If you would like more information about the safeguards or mechanisms that apply to a particular transfer, please contact us at [email protected].

Data retention

We will retain your data for as long as necessary for the purpose for which it was collected and subsequently for as long as any legal, contractual, accounting, tax or administrative liability may arise.

As a general rule:

case data will be retained while the case remains open and for as long as necessary to handle incidents, complaints or any related liabilities;
contract, payment and billing data will be retained for the applicable statutory periods;
data used for marketing communications will be retained until you withdraw your consent or object to the processing, as applicable;
logs and technical data will be retained for as long as reasonably necessary for security, auditing, fraud prevention and service continuity.

Where appropriate, the data will be restricted and retained only so that it is available to the competent authorities and courts for the periods required by law.

Whether providing data is mandatory or optional

Fields marked as mandatory in forms or during checkout are required to handle your request or provide the service. If you do not provide the data, we may be unable to process your case, enter into the contract or continue the work.

Data accuracy and updates

You confirm that the data you provide is true, accurate and up to date. You must tell us about any change affecting that information.

If you provide personal data about third parties, you confirm that you are lawfully entitled to do so and, where applicable, that you have informed them in advance of the content of this policy.

Automated decision-making

As a general rule, BelongBack does not make decisions based solely on automated processing that have legal effects on the data subject or similarly have a significant effect on them.

If we introduce such processes in future, we will provide you with specific information in accordance with applicable law.

Data subject rights

You may exercise, where applicable, the following rights:

access to your personal data;
rectification of inaccurate or incomplete data;
erasure of your data where provided by law;
objection to processing in certain cases;
restriction of processing;
data portability where provided by law;
withdrawal of consent for processing based on consent, without affecting the lawfulness of processing carried out before withdrawal;
lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe that your rights have been infringed.

You may exercise your rights by emailing [email protected], stating which right you wish to exercise and providing the information needed to verify your identity.

Information security

BelongBack applies appropriate technical and organizational measures to protect personal data against destruction, loss, alteration, unauthorized access or disclosure, taking into account the nature of the data, the risks of processing and the state of the art.

However, no transmission or system is completely invulnerable, so absolute security cannot be guaranteed.

Minors

BelongBack's services are not intended for anyone under 18. We do not knowingly collect a minor's data without a valid legal basis. If we discover that we have received such data without a valid basis, we may delete it or restrict its processing.

Third-party links

This website may contain links to third-party websites or services. BelongBack is not responsible for their privacy policies, content or practices. We recommend that you review each external site's privacy policy before providing personal data.

Changes to the Privacy Policy

BelongBack may amend this Privacy Policy when necessary because of legal, case-law, operational or technical changes, or as the service evolves. The current version will always be the version published on the website.

Contact

If you have any questions about this Privacy Policy or how your personal data is processed, please contact us at:

[email protected]