Privacy Policy

Last updated: 14 de marzo de 2026

Data Controller

• Responsible: AEROSAFE SL
• Trade name: BelongBack
• NIF: B05417399
• Registered address: Calle Preciados, 3, Urbanización Urlisa II, 03599, Altea, Alicante, Spain
• Contact email: [email protected]

Purpose of this policy

This Privacy Policy explains how BelongBack processes the personal data of individuals who visit this website, contract our services, or communicate with us.

BelongBack provides a mediation, management, and tracking service for files aimed at locating and eventually recovering items lost with third parties, including, but not limited to, airports, airlines, hotels, transport companies, lost property offices, public bodies, and logistics operators, in Spain and other countries.

What data do we process

Depending on the case, we may process the following categories of data:

a) Identification and contact data

First and last name, email, telephone number, country of residence, language of communication and, where applicable, postal address.

b) File or case data

Description of the lost item, date and place of loss, internal or third-party references, flight, booking, stay or journey information, details of the hotel, airport, airline, station or establishment involved, photographs of the item, communications held and any other information necessary to process the file.

c) Accreditation or legitimation data

Information or documentation necessary to prove that the claimant is the owner of the item or is authorized to act on their behalf. Generally, BelongBack will try to avoid requesting full copies of identification documents when a less intrusive alternative exists.

d) Economic and billing data

Data necessary to manage the collection of the service, invoicing, refunds, payment incidents and compliance with accounting, tax and administrative obligations.

e) Technical and browsing data

IP address, technical identifiers, logs, device data, browser and website usage when you access the web or interact with our forms, systems or communications.

f) Customer service data

Queries, incidents, claims, messages and any documentation you send us during the management of the service or the commercial relationship.

Data generally not requested

BelongBack does not generally request special categories of personal data or data relating to criminal convictions and offenses.

Please do not send health, biometric, ideological, religious, trade union, sex life or sexual orientation data, nor criminal information, unless strictly necessary for the specific management of the file and there is a valid legal basis for its processing.

We also do not request a full copy of the ID card, NIE or passport by default. We may only request identification documentation when strictly necessary to prove identity, ownership, authorization or legitimation before a third-party custodian, and always trying to apply minimization measures.

How we obtain data

We process data that:

1. you provide us directly when completing forms, contracting the service or communicating with us;
2. are generated during the provision of the service;
3. we receive from third parties involved in the file, such as airports, airlines, hotels, transport companies, lost property offices, logistics operators, payment gateways or technological providers;
4. come from the person acting on behalf of another, in which case the person providing them guarantees that they have sufficient legitimation to do so and, where appropriate, that they have previously informed the affected party.

Purposes and legal bases of processing

BelongBack processes your data for the following purposes and on the following legal bases:

a) Manage your request, prepare a quote or answer prior queries

Legal basis: application of pre-contractual measures at the request of the data subject.

b) Formalize the contract and provide the requested service

Legal basis: performance of a contract.

c) Process the file for the location and recovery of the lost item

Includes analyzing the case, identifying appropriate channels, contacting third parties, sending necessary information, following up and communicating progress or incidents to you.

Legal basis: performance of a contract and, where appropriate, application of pre-contractual measures or actions in the interest of the client.

d) Manage payments, billing, accounting and regulatory compliance

Legal basis: compliance with legal obligations.

e) Prevent fraud, abusive use of the service, impersonations or unfounded claims, as well as protect the security of the website and our systems

Legal basis: BelongBack's legitimate interest in preserving the security and integrity of the service and defending against abuse.

f) Handle incidents, claims and exercise or defend legal rights or actions

Legal basis: compliance with legal obligations and legitimate interest in the establishment, exercise or defense of legal claims.

g) Send you commercial communications about similar own services, when there is a legal basis for it

Legal basis: legitimate interest, in cases permitted by law, or consent when necessary. You may object at any time.

h) Manage cookies and similar technologies

Base jurídica: consentimiento cuando sea exigible, de acuerdo con la Cookie Policy.

Recipients of the data

Your data may be communicated, to the extent necessary for each purpose, to:

1. airports, airlines, stations, hotels, car rentals, lost property offices, public bodies, infrastructure managers, security departments, potential operators or custodians of the item;
2. courier, transport, logistics, packaging, customs or insurance companies, when the collection, shipment or return of the item so requires;
3. financial institutions, payment gateways, accounting, tax or legal advisors;
4. technological providers that provide us with hosting, email, storage, customer service, communications, analytics, security, automation or other tools necessary for the operation of the service;
5. judges, courts, law enforcement agencies, public administrations or competent authorities, when there is a legal obligation or it is necessary for the defense of legitimate rights and interests.

BelongBack does not sell personal data to third parties.

International data transfers

Given the global nature of the service, some processing or communications may involve international data transfers outside the European Economic Area (EEA).

These transfers can occur in two different scenarios:

a) Transfers derived from technological providers or stable collaborators

If we use providers located outside the EEA or with remote access from third countries, the transfer will be covered, where appropriate, by an adequacy decision of the European Commission or by legally valid appropriate safeguards, such as standard contractual clauses or other mechanisms recognized by applicable regulations, together with any necessary supplementary measures.

b) Necessary transfers to process your file at your request

When providing the service it is necessary to contact or send data to an entity located outside the EEA, such as an airport, airline, hotel, car rental, lost property office or foreign authority, we may communicate the data strictly necessary to manage your request, perform the contract signed with you, conclude or perform actions in your interest, or establish, exercise or defend legal claims.

In these cases, the transfer will be limited to adequate, relevant, and non-excessive data for the specific case. BelongBack will try to avoid unnecessary submissions and will apply minimization criteria.

Some destination countries may not have an adequacy decision from the European Commission or offer an equivalent level of protection to that of the EEA. In such cases, BelongBack will act proportionately and limit the transfer to what is strictly necessary for the intended purpose.

If you would like more information about the safeguards or mechanisms applicable to a specific transfer, you can request it at [email protected].

Data retention

We will retain your data for the time necessary for the purpose for which they were collected and, subsequently, for as long as legal, contractual, accounting, tax or administrative liabilities may arise.

In general terms:

1. file data will be kept while the case remains open and for the time necessary to manage incidents, claims or possible associated liabilities;
2. contracting, payment and billing data will be kept during the applicable legal terms;
3. data used for commercial communications will be kept as long as you do not withdraw your consent or object to the processing, as appropriate;
4. logs and technical data will be kept for the time reasonably necessary for security, auditing, fraud prevention and service continuity.

Where appropriate, the data will be blocked and will only be kept at the disposal of competent authorities, courts and tribunals during the legally required periods.

Mandatory or voluntary nature of the data

Data requested as mandatory in forms or contracting processes is necessary to handle your request or provide the service. If you do not provide them, we may not be able to process the file, formalize the contract or continue with the management.

Data accuracy and updates

The user guarantees that the data provided is true, accurate and updated. You must notify us of any changes affecting the information provided.

If you provide third-party data, you guarantee that you are entitled to do so and, where appropriate, that you have previously informed them of the content of this policy.

Automated processing decisions

As a general rule, BelongBack does not make decisions based solely on automated processing that produce legal effects concerning the data subject or similarly significantly affect them.

If in the future we were to implement processes of this kind, we would inform you specifically in accordance with applicable regulations.

Rights of the data subjects

You may exercise, where applicable, the following rights:

1. access to your personal data;
2. rectification of inaccurate or incomplete data;
3. erasure of your data when legally appropriate;
4. objection to processing in certain cases;
5. restriction of processing;
6. data portability when legally appropriate;
7. withdrawal of consent in consent-based processing, without affecting the lawfulness of previous processing;
8. File a claim with the Spanish Data Protection Agency (www.aepd.es) if you consider that your rights have been violated.

You can exercise your rights by sending a request to [email protected], stating the right you wish to exercise and providing the info needed to verify your identity.

Information shielding systems

BelongBack applies appropriate technical and organizational measures to protect personal data against destruction, loss, alteration, unauthorized access, or improper communication, considering the nature of the data, the risks of the processing, and the state of the art.

However, no transmission or system is completely invulnerable, so absolute security cannot be guaranteed.

Minors

BelongBack's services are not directed at minors under 18 years of age. We do not deliberately collect data from minors without proper legitimacy. If we detect that we have received data from a minor without a valid basis, we may delete or block it.

Third-party Links

This website may contain links to third-party websites or services. BelongBack is not responsible for their privacy policies, contents, or practices. We recommend reviewing the privacy policy of each external site before providing personal data.

Changes to the Privacy Policy

BelongBack may modify this Privacy Policy when necessary due to legal, jurisprudential, operational, or technical changes, or the evolution of the service. The current version will be the one published on the website at any given time.

Contact Us

For any questions about this Privacy Policy or the processing of your personal data, you can write to:

[email protected]